Shipping policy

Delivery Time= Processing Time + Shipping Time

The processing time will be 1-7 days. General products will be in 3-5 days. Add the processing time to the shipping time for an estimate as to when you will receive your order.

HEALTH SAFETY

• As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.

PAYMENT CONFIRMATION

• A confirmation email will be sent to you once the order is authorized and verified.

• Once the payment is verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

• It normally takes 1-7 business days to process your order. Please note that holidays & weekends are not included.

• It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

• If items are prepared within 24 hours of your order, then we can ship them in one day.

SHIPPING

• Shipment takes approximately 7-20 business days to reach destination countries.

• Once your order is shipped out, an email notification with an International e-packet tracking number will be sent to you.

• Please note: Total Delivery Time = Processing Time + Shipping Time

SHIPPING DELAYS

• Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.

• Usually, it takes about 20-40 days in some countries, We do offer compensation if the shipping is beyond the timeframe as stated on the shipping policy

• Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

DELIVERY DELAY

• Many countries have reduced flights because of COVID-19, And customs delays, Your packages maybe take longer to deliver(Delayed by 1 to 2 weeks) than normal, but we will do our best to ship your order earlier. We beg for your understanding.

CAUSE OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

• Delays/closures due to the impact of the COVID-19
• Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
• Local reasons such as strikes, statutory holidays, major international conferences, etc. 
• Shortage of peak season flights & personnel and other local reasons

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us at service@charlotte-dress.com. Our customer service will get back to you as soon as possible.

Customers must know:

Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via the Standard Shipping method.

* Above shipping times are estimates quoted by our courier companies, so Vessful cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Vessful will do its best to limit any inconveniences that may arise.

*We temporarily do not support transactions in North Korea, Syria, and Iran.

We value each and every single customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Normally you will receive your order in 20-30 business days from the date that it is placed.